Prestige Cranbrook Hotel, BW Premier Collection
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I want to give the biggest shout out to Best Western Cranbrook Hotel . My daughter’s birthday wish was to have her and a couple of friends sleep over at a hotel. They went above and beyond to make her 8 year old dreams come true. The gentleman that checked us in treated the girls like queens. He found out it was her birthday and gave her an upgrade to a penthouse suite. He also gave them candy and chips as “vip” guests. The joy was incredible for those little girls and it will be a core memory for her forever. I am so grateful. The room was beautiful, hotel clean, pool clean and fun and every person we ran into on staff was so kind. Cannot recommend enough! Thank you!!!
Giuseppine
december 2024
the staff are very helpful and friendly especially the cleaning staff are so nice and helpful and approachable, they always make you feel ok to ask them for more pool towels etc. the gardens and hanging baskets out front were particularly nice and well kept
Anonymous
juli 2025
Staff were excellent particularly Indian ladies at reception.Room was good. Restaurant in the hotel was 3rd party owned. It is Mediterranean food and thus different to what one considers tradional. Good however! It was typical of a number of the groups hotels I have stayed in and met all their standards. Indians on reception were special!
Brian
juli 2025
The water slide in the pool area was great, the kind laundry ladies were so helpful and patient, there were rose bushes planted out front and someone obviously cares for them, the front desk staff were on point,
Jennifer
juni 2024
Pool was nice, place was clean and comfortable.
Abdullahi
september 2024
The room was comfortable and the air conditioning worked well (important at the height of summer!) The location was convenient, being within walking distance of several restaurants.
Rich
augustus 2023
Very central to most things, staff was very nice and welcoming
Kia
juni 2023
Only stayed one night on a road trip through. The one bedroom suite was spacious and having the kitchenette was nice to have. We were close to restaurants to order take out (east side marios) and the pool with slide was fun for our 11 year old. Beds were sufficiently comfortable and 2 bathrooms in the suite was nice to have as well
Taya
september 2022
We have stayed here in the past and would stay again. Staff is so friendly and helpful. Rooms are clean. It is a quiet hotel
Ann
maart 2025
Had car trouble in Jasper. Unable to make it for July 19th reservation but got them to keep my reservation for other 2 nights. The staff managed to get us another night stay. The staff were all very helpful and friendly.
Jo-anne
juli 2022
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